Refund Policy

Veltro Systems LLC builds and operates a family of products. The veltrosystems.com website does not sell products or process payments directly. Purchases, subscriptions, and billing happen within each product, and refunds are governed by that product’s own refund policy.

AIEmply, our flagship AI receptionist product, is billed under its own terms. In short: billing starts only after your AI Employee is live, no credit card is required to begin, used telephony minutes are non-refundable, and unused subscriptions may be refunded within 14 days. For the full terms, see the AIEmply Refund Policy.

Additional Veltro products are planned, each with its own published refund terms. For any service we invoice you for directly under a written agreement, refunds are handled per the terms of that agreement; where it is silent, we review requests in good faith on a case-by-case basis.

Not sure which policy applies, or think you were charged in error? Email contact@veltrosystems.com and we’ll point you to the right place or sort it out directly.

We may update this Refund Policy from time to time. Material changes are posted here with a new “Last updated” date.

Veltro Systems LLC
5900 Balcones Drive STE 100, Austin, TX 78731
United States
contact@veltrosystems.com