Refund Policy

Veltro Systems LLC builds and operates a family of AI automation products. Subscriptions to our products may be purchased through this website, and orders placed here are processed by Paddle as Merchant of Record (see section 2).

This policy explains how billing, cancellations and refunds work for those orders. Each product also has its own terms covering the service itself. For AIEmply, those are the AIEmply Terms of Service and AIEmply Refund Policy. Where this policy and a product’s own policy differ on the service itself, the product’s policy governs.

This website’s order process is conducted by our online reseller, Paddle.com. Paddle.com Market Ltd. is the Merchant of Record for all orders placed through this site. Paddle handles payment, invoicing, applicable taxes, and returns.

Your card or bank statement will show a charge from Paddle or Veltro Systems LLC rather than the product name.

Subscriptions are sold on a monthly or annual basis, as selected at checkout, and renew automatically at the end of each billing period at the same price until cancelled. Paddle emails a receipt for every charge.

We send a checkout link only once your AI Employee is live, so billing begins when the service is already running for you.

Each plan includes a monthly allowance of call minutes. Minutes used beyond that allowance are billed separately at your plan’s published per-minute rate. Overage is charged in addition to your subscription fee.

You may cancel at any time by emailing [email protected], or, for AIEmply, [email protected]. Cancellation takes effect from the time you send that email, and no further renewals are charged from that point.

Cancelling stops billing; it is not itself a refund. If you also want money back for a period already paid, see section 5.

If you are cancelling because the service did not deliver, say so in your email. We will walk you through the performance guarantee in section 5 before the cancellation is finalised, so you do not give up the free month simply by cancelling first. If you would still rather leave, we will cancel as normal.

Any minutes used beyond your plan allowance before cancellation remain payable.

If your first month with a Veltro product delivers no measurable result, you may ask us to apply our performance guarantee. You may choose one of the following remedies:

(a) One free month.We waive the following month’s subscription fee, so you keep the service running at no cost for that period. This applies to a single billing period only and does not recur. Any usage beyond your plan allowance during that month remains payable.

This remedy is available only if you continue your subscription. It does not apply if you have cancelled, or if you have requested a refund — in either case there is no following month for us to waive.

(b) A refund. You pay for the resources you have already used — call minutes consumed and any services already delivered — and the remaining amount is refunded to you. Because usage is deducted, a refund is not a return of everything paid where the service has been used.

These remedies are alternatives, not cumulative. Choosing one forecloses the other: taking a refund ends the subscription and the free month does not apply.

To claim, email [email protected] within 30 days of your service going live and tell us what you expected and what you observed.

Approved refunds are submitted to Paddle and returned to your original payment method. Refunds are not instant. Paddle reviews each refund before it is issued, and your bank may take several additional business days to post the funds. We cannot guarantee same-day refunds.

Depending on your country of residence, you may have additional statutory rights, such as a right of withdrawal for distance contracts. Nothing in this policy limits rights you cannot waive under the law that applies to you. Because Paddle is the Merchant of Record, Paddle can also be contacted directly about any order.

For work we invoice you for directly under a written agreement, rather than through this website, refunds are handled per the terms of that agreement. Where it is silent, we review requests in good faith on a case-by-case basis.

We may update this Refund Policy from time to time. Material changes are posted here with a new “Last updated” date. The policy in effect at the time of your order governs that order.

Not sure which policy applies, or think you were charged in error? Email [email protected] and we’ll sort it out.

Veltro Systems LLC
5900 Balcones Drive STE 100, Austin, TX 78731
United States
[email protected]